PRIVACY POLICY
Topanga Digital
Website:Â www.topangadigital.com
Last updated:Â 10 September 2026
1. Introduction
Topanga Digital ("Topanga Digital", "we", "us" or "our") respects your privacy and is committed to protecting personal information that we collect and process.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, enquire about our services or otherwise interact with Topanga Digital.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA")and other applicable South African laws.
By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Topanga Digital is a South African digital marketing agency providing services including social media management, content creation, online advertising, digital consulting, analytics, SEO and Google Ads, web development, photography, videography and related digital marketing services.
For purposes of POPIA, Topanga Digital may act as a Responsible Party in respect of personal information that it determines the purpose and means of processing.
Where Topanga Digital processes personal information on behalf of a client, we may instead act as an Operator as contemplated in POPIA.
3. Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:
• your first and last name;
• email address;
• telephone or mobile number;
• company or organisation name;
• job title or professional information where relevant;
• information you provide when making an enquiry or communicating with us;
• information relating to our business relationship with you;
• billing, invoicing and payment-related information where applicable;
• IP address, browser type, device information and other technical information;
• information regarding how you interact with our website; and
• any other personal information you voluntarily provide to us.
We endeavour to collect only personal information that is adequate, relevant and reasonably necessary for the purpose for which it is processed.
4. How We Collect Personal Information
We may collect personal information directly from you when you:
submit an enquiry through our website; contact us by email, telephone or another communication channel; request information about our services; become a client, supplier or business partner; interact with our digital marketing campaigns or social media channels; or otherwise voluntarily provide information to us.
We may also collect certain technical and usage information automatically when you use our website through cookies and similar technologies.
In appropriate circumstances, we may receive personal information from third parties, clients, publicly available sources or service providers where permitted by law.
5. Why We Process Your Personal Information
We may process personal information for purposes including:
• responding to enquiries and communicating with you;
• providing quotations or information about our services;
• entering into, administering and performing contracts with clients and suppliers;
• delivering our digital marketing and related services;
• managing our client and business relationships;
• providing customer service and support;
• processing payments and maintaining financial and business records;
• improving our website, services and customer experience;
• analysing website traffic and performance;
• conducting legitimate marketing and business development activities;
• complying with legal, regulatory, tax and accounting obligations;
• detecting or preventing fraud, misuse or security threats; and
• establishing, exercising or defending legal rights.
We will not process personal information in a manner that is incompatible with the purpose for which it was originally collected unless permitted by law.
6. Direct Marketing
Where permitted by POPIA and other applicable legislation, Topanga Digital may use your contact information to communicate with you about our services, industry information, promotions or other relevant business communications.
Where consent is required for electronic direct marketing, we will obtain the necessary consent before sending such communications.
You may opt out of receiving marketing communications from us at any time by using an unsubscribe facility contained in the communication, where available, or by contacting us at kelly@topangadigital.com.
Opting out of marketing communications will not prevent us from sending communications that are necessary for an existing client relationship, transaction, contract or legal obligation.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to enable website functionality, understand how visitors use the website, improve website performance and support advertising and marketing activities.
These technologies may collect information such as your IP address, browser type, device type, pages visited, referring website, approximate location and interactions with our website.
Some cookies may be placed by third-party service providers that provide website hosting, analytics, advertising or other digital services to us.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
You can also control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of parts of the website.
8. Sharing Personal Information
We do not sell your personal information.
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes or where permitted or required by law.
These third parties may include:
website hosting and technology providers; cloud storage and IT service providers; analytics and advertising platforms; payment, accounting or financial service providers; professional advisers; contractors and suppliers; and government authorities, regulators or law enforcement agencies where legally required.
Where third parties process personal information on our behalf, we take reasonable steps to require them to process that information securely, confidentially and in accordance with applicable data protection requirements.
9. International Transfers of Personal Information
Some of the technology and digital platforms used by Topanga Digital may process or store personal information outside South Africa.
Where personal information is transferred outside the Republic of South Africa, we will take reasonable steps to ensure that the transfer complies with the requirements of POPIA, including the requirements applicable to transborder information flows.
This may include relying on appropriate contractual protections, applicable data protection laws, consent or another lawful basis permitted under POPIA.
10. Security of Personal Information
Topanga Digital takes reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised destruction, unlawful access, interference, alteration, disclosure or other unlawful processing.
These measures may include access controls, password protection, secure systems, reputable technology providers, appropriate data management practices and limiting access to personal information to persons who reasonably require it.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
Where we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with POPIA, including notifying the Information Regulator and affected data subjects where required.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to meet our contractual or business requirements, or to comply with applicable legal, accounting, tax or regulatory obligations.
When personal information is no longer required and we are not legally entitled or required to retain it, we will take reasonable steps to delete, destroy or de-identify it.
12. Your Rights
Subject to POPIA and other applicable legislation, you may have the right to:
• ask whether we hold personal information about you;
• request access to personal information we hold about you;
• request correction or updating of inaccurate or incomplete personal information;
• request deletion or destruction of personal information where legally permitted;
• object to certain processing of your personal information;
• withdraw consent where processing is based on consent;
• object to direct marketing; and
• lodge a complaint with the Information Regulator of South Africa.
We may require reasonable proof of identity before processing a request relating to your personal information.
POPIA expressly provides data subjects with rights to request confirmation of whether their information is held and, subject to the legislation, access to it, as well as correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information.
13. Third-Party Websites and Platforms
Our website may contain links to third-party websites, social media platforms or services.
Topanga Digital does not control the privacy practices of these third parties. If you follow a link to another website or platform, the collection and processing of your personal information will be subject to that third party's privacy policy and terms.
We encourage you to review those policies before providing personal information.
14. Children's Personal Information
Our website and services are primarily intended for businesses and adults and are not directed towards children.
We do not intentionally collect personal information from children through our website without appropriate consent or another lawful basis as required by POPIA.
If we become aware that children's personal information has been collected unlawfully, we will take reasonable steps to delete or otherwise appropriately process that information.
15. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes to our business, website, technologies, services or applicable laws.
The latest version will be published on our website and the "Last updated" date will be amended accordingly.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions regarding this Privacy Policy, wish to exercise your rights under POPIA, or have concerns regarding the way Topanga Digital processes your personal information, please contact:
Topanga Digital
Email:Â kelly@topangadigital.com
Website:Â www.topangadigital.com
Requests relating specifically to personal information should be marked "POPIA / Privacy Request" where possible.
17. Complaints to the Information Regulator
If you believe that your personal information has been processed in contravention of POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).
The Information Regulator is the independent regulatory authority established under POPIA and is responsible for monitoring and enforcing compliance with POPIA. (Inforegulator)
Current contact information for the Information Regulator can be obtained from its official website.